Refund Policy
Last updated: October 2026
What This Covers
This policy applies to the paid, one-time Bill Negotiation Service. The fee is based on how many bills your case covers and is shown in full at checkout before you pay. There are no hidden or recurring charges.
When You Can Get a Full Refund
If we are unable to begin work on the bill(s) you submitted, you may request a full refund within 30 days of purchase. The service is provided on a best-effort basis: because the fee pays for our specialist's work on your behalf, we do not guarantee any specific reduction or savings, and results vary by provider and circumstance.
How to Request a Refund
Email partner.relations@medpayhub.com from the address on your account, with your order details and the reason for the request. We'll respond within 5 business days.
How Refunds Are Processed
Approved refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it can take 5 to 10 business days for the credit to appear.
Questions
See our Terms of Service for the full service terms, or contact partner.relations@medpayhub.com.